Managed BMC Helix
OnPrem ITSM
Enterprise IT service management deployed on Kubernetes and operated by FussMobile — so your team delivers great services.
BMC Helix ITSM ITSM on Kubernetes, Fully Operated
BMC Helix is a market-leading ITSM platform. Running it on-premises on Kubernetes gives you data sovereignty, performance control, and customization flexibility — without the operational burden.
FussMobile manages the Kubernetes infrastructure, the Helix deployment, integrations with your monitoring stack, upgrade cycles, and compliance reporting — end to end.
FussMobile Managed Includes
- ✓ Kubernetes deployment and configuration
- ✓ High availability and load balancing setup
- ✓ Database provisioning and management
- ✓ Datadog and Prometheus monitoring integration
- ✓ PagerDuty / alerting integration
- ✓ BMC Helix upgrade planning and execution
- ✓ Performance tuning and capacity management
- ✓ Compliance reporting and audit trail management
- ✓ Backup, recovery, and DR testing
- ✓ 24/7 on-call support
Full ITSM Suite
Incident Management
End-to-end incident lifecycle management with SLA tracking, automated routing, and escalation.
Change Management
Structured change advisory board (CAB) workflows with risk scoring and automated approvals.
Service Catalog
Self-service portal for IT service requests with automated fulfillment workflows.
CMDB Management
Configuration management database with automated discovery and relationship mapping.
Monitoring Integration
Bi-directional integration with Datadog, Prometheus, and PagerDuty for automated incident creation.
Compliance & Audit
Immutable audit trails, compliance reporting, and policy enforcement for regulatory requirements.
Closed-Loop Incident Management
FussMobile integrates BMC Helix with your existing observability stack for automated incident creation, enrichment, and resolution — closing the loop between monitoring alerts and ITSM tickets.
Datadog →
Alert-triggered automatic incident creation in Helix with metric context attached
Prometheus →
AlertManager webhooks create and update Helix incidents with alert details
PagerDuty →
Bi-directional sync between PagerDuty escalations and Helix incident records
Modernize Your ITSM Operations
Run BMC Helix on Kubernetes with FussMobile handling all the operational complexity.
Talk to an ITSM Expert